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ABOUT THE ROLE
As Showroom Sales Manager you will have a strong focus on customer service while building and maintaining lasting relationships with customers and key stakeholders. Working as part of the National Sales Team you will have an in-depth understanding of our product range and set customers expectation on the Kustom Timber product and process. You will also be responsible for the management and mentoring of two Showroom Sales Consultants.

  • Full-Time Position
  • South Yarra Location

MAIN DUTIES/RESPONSIBILITIES

  • Manage and mentor the Showroom Sales Team
  • Manage showrooms roster ensuring right staff available for each day
  • Showing customers through the showroom and our timber flooring ranges
  • Quote management
  • Customer communication and updates
  • Scheduling appointments for the sales team
  • Ensuring after sales communication and follow up
  • Updating and maintain HubSpot
  • Actively searching for sales leads with Trade, Architects and Designers
  • Ensure correct communication to hand over won jobs to operations team
  • Working with the marketing team to plan and host events to lift Kustom Timbers profile with potential clients, including Architects and Builders

ABOUT YOU

Having worked in a similar sales role or management position, you will have exceptional organisational skills and attention to detail. Your presentation, written communication and a professional phone manner is exceptional with a Customer First focus. Previous roles have seen you manage a small team of sales staff with strong mentorship.

SKILLS & PREFERRED EXPERIENCE

  • Worked in an office/showroom environment
  • Worked in Design or Construction industry
  • Competent in Word, Excel, Gmail
  • Experience using estimating software
  • Basic understanding of Marketing
  • Excellent written and verbal communication
  • Excellent presentation skills with attention to detail
  • Understanding and knowledge of CRM & Phone systems
  • Organisational skills
  • Time management
  • Sales driven

At Kustom Timber, we consider ourselves a family. We encourage people of all backgrounds, cultures, perspectives and even music tastes to apply in order to make our family as diversified and vibrant as possible, which in turn strengthens our team.