I build some of the most expensive homes in Australia - we only use Kustom exclusively in all of our homes. Not only is their product superior to most on the market, their customer service is the best in the business.
Can't give any lower rating. The whole team on the frontline and in the office is skillful, meticulous, and did a great job!
Excellent showroom in Port Melbourne I visited and saw their amazing timber floor range. We chose an oak finish and it was installed and delivered on time we are very happy with it.
The best in the business! I went with white wash and was very happy with the product and service 🙂
Great store! Friendly and knowledgeable staff.
Great service and product. Their professionalism is outstanding. Very happy with the results
Great products and pricing - Very happy
Love the new floors in my apartment & Kustom were very accommodating. Would definitely recommend using Kustom. Thanks guys.
The team at Kustom Timber have come through with our beautiful parquetry flooring for our new build. We couldn’t be happier with the result.
After our small reno turned into a much larger project, the Kustom team worked tirelessly to deliver us a beautiful floor in time for Christmas! We are so grateful, especially to Angus Harrison, our project manager, who was always helpful and communicative and went beyond the call of duty to help us sort out any other project issue that arose (including restumping!). A professional and high quality service, we highly recommend.
So happy with our floors and with the installation. The team went our of their way to meet our very tight time frames without compromising quality. Can't recommend them highly enough.
Love the beautiful parquetry floorboard installed in our new home. Thanks KustomTimber for beautiful work and smooth communications.
We are extremely happy with our parquetry smoked oak floors. The boys worked hard and the end result was exactly what we had hoped for. It's been over 12 months since they finished the job and the floors still look like they did they day they were laid. A professional family business that you won't regret hiring.
We had Tamara and Angus from Kustom Timber come in to our house and supply us with new flooring in part of the house and sanding and polishing in the rest of the house. Very happy with the completed job, even after a couple of issues along the way. Angus was able to supply us with great costumer service and a finished product and that I would highly recommend to anyone.
Kustom Timber supplied and installed the timber floor at my newly renovated house. Their pricing was very competitive. The customer service in their office was fantastic. The installation of the flooring was first class. I couldn't recommended Kustom Timber any higher.
I found this store to be one of the best in service, and quality products. I highly recommend this business.
It has been over 2 months. Very happy with the timber floor. Thanks project manager Angus to take care of everything when I was away and provided a wonderful transformation of my home.
We love our new timber floor from a Kustom Timber. The team from start to finish were very professionals listening to our every need. The quality of the product and workmanship is excellent and I would throughly recommended this company. Thanks for a great job.
We had Kustom timber re-floor our house and they did a great job and obviously take pride in their work. The communication from quoting to completion was especially good and they kept us up to date with the progress each day. If only all trades were this easy to deal with!
The team at Kustom did such and awesome job of my floor at home. The feeling of the finish is unbelievable. Its made a huge difference to my home. We use Kustom for all our floor work at smarter too, and they are responsive, and courteous with all our clients. Don't go anywhere else.
I would like to take this opportunity to thank Tamara and Angus for the help and support during the laying of my floor. I could not be more happy with the result. One of my friends was so taken with my floor that he contact Kustom Flooring and said he wanted the exact same as mine. I guess that says it all. The quality is amazing. I can see why all the reviews that I have read have given Kustom Flooring 5 stars, well done to all staff.
I can’t speak more highly of the Melbourne Kustom Timber team. With a dedicated project manager and an in-house team of highly trained trades, Angus and his crew managed my re-flooring project from start to finish (including existing tile removal), on schedule and to the highest standard.
The result is excellent. The new flooring is indistinguishable from pre-existing oak floors. The new staircases which involved challenging winders on both levels look sharp. At every step the quality of the products used and workmanship was top-notch. When appropriate they asked us to consider alternatives in order to improve the outcome, and their sage advice resulted in a better outcome. This is a team of people who know what they are doing and honour their commitments. We are very happy with the our new floors.
From design and concept work, to onsite meetings, samples and finally the install team @ Kustom Timber have been on point. We own and operate a hospitality company so timber flooring gets abused on a night basis. We wanted something that stood up-to not only spills & broken glass to wear and tear of high heels and foot traffic. We went with Bluestone Lane @ The Blacksmith Bar on Swan Street, Richmond and could not be happier. This is the first time we have used a wax finish and the results are just amazing. Thank-you to Mark, Franco & Hayden; its been a pleasure working with such a professional company that just got it...
Very pleased with my new timber floors. They look amazing....Kustom Timber were very professional and aimed to please...
5 star product and service. Tristan, Theo, George and the rest of the team were great to deal with. Cannot recommend these guys highly enough. The workmanship on the floors was outstanding and the transformation to the house is excellent. - Adrian & Dominique
We used Kustom Timber for flooring at our home. The entire process from choosing a product to final installation was seamless. The team offered great ideas and we are so happy with the “Beach House” product we selected. Kustom’s installation team were highly organised and professional, did an amazing job laying the floor and we were so impressed with how Kustom project managed the install and worked in with other trades. Highly recommend Kustom for both quality of product and service delivery.
A+ great product, great service !
Very happy with the professionalism and quality of the flooring. The tradesman and project manager made the whole process stress free. Excellent product and seamless customer experience! Would recommend highly!
100% would recommend this company for their amazing customer service and quality product. We are thrilled with our floors and the team at Kustom Timber were great to deal with every step of the way!
Excellent service and a beautiful product. Thank you Angus for great communication, flexibility and patience! Theo and George did a massive job levelling old floors and then laying with perfection. I love it! I highly recommend Kustom Timber. A really great service from beginning to end. Thank you.
Kustom Timber did an excellent job with the floorboards in my apartment. Even though it was built decades ago, it almost looks brand new now! Tamara was extremely helpful and flexible with the quoting process and Angus did an excellent job as project manager. Throughout the whole process I was kept informed on the progress and the quality is amazing and it looks stunning! I highly recommend Kustom timber to anyone looking for new floorboards. Thanks again Angus - I love my new floors!! 🙂
Very happy with our beautiful floors and the professional service that came with it. They warm up so nicely as well with the under floor heating. Easy to clean too which makes them great with kids.
I cannot recommend Kustom Timber enough! They have been extremely helpful throughout the process, especially with the installation. They were so quick, and the workmanship is amazing! The herringbone floors are a massive feature of our house and the Beachhouse colour is the perfect oak shade! Seriously beautiful!!!
Kustom Timber Flooring are an amazing company. The team are so professional, helpful & friendly. Their customer service, product & work ethic is absolutely amazing. My floors look fantastic. To Hayden, Mark & Heidi... thank you so much.
Our floor by kustom timber are just stunning we absolute love them. We can't thank the guys enough from start to finish. We had the most wonderful experience and get to enjoy our beautiful home now complete with the exact look we were hoping for with the floors complete. We are thrilled with how it has all come together and just how stunning the are and feel. Thank you so much everyone at Kustom Timber.
I cannot recommend these guys enough! They did an amazing job with our flooring! Vast choice of excellent quality timber, exceptionally professional staff and flawless customer service.
Very satisfied Kustomer ! Thanks for your professional service and no-fuss problem solving. Beach house was a great choice for us. Highly recommended!
Thanks guys for doing a fantastic job sanding and polishing our existing spotted gum flooring. We had let it deteriorate for too long but it has been brought back to life. Great result in the end!
Kustom Timber did an amazing job with our floorboards. We loved the full timber range and had difficulty picking which floorboards to go with. In the end, we chose calypso and love it! We got our whole townhouse done, complete with downstairs, upstairs and the staircase and could not be happier. Everyone who has visited have commented on our floorboards, so we are really lucky we chose to go with Kustom.
Kustom Timber is an incredibly professional company. Angus, Hayden, George and Leila were a delight to deal with. The consultation and communication from all of them was first-class. We chose Beach House and it has brought our apartment to life. We love it. George, who laid the flooring is a perfectionist at his trade. He cleaned up everything afterwards and left our home spotless. We highly recommend Kustom Timber if you are thinking of having new wooden floors. Thanks guys. We appreciate everything you did for us.
We were recommended Kustom Timber through Smarter bathrooms. They came in to fix the problems that we had with the floating floorboards we originally had installed. Gone is all of the awful creaking noises when we walk, the bounciness in the floors because they original contractors that we got did not include floor leveling. Now we have great timber floors. All of the things that we missed the first time, the team at Kustom Timber had already considered and factored into the price so you do not get any shocks at the end either with the price or the worksmanship. Angus Harrison who was our project manager keeps you informed at each stage of work so you know what is going on. They even do things like putting up protective covering to save our kitchen from being dirtied.
- Effortless communication. - Turned up when they said they would. - Not the cheapest quote but definitely the best. Absolutely an amazing job. Very very impressed with not only the quality of finishes but also with the professionalism of all staff and installers. End of the day you pay for what you get, If you want the best you have to pay for it.
We are extremely pleased with Kustom Timber. We had put in beautiful oak chevron 2 years ago in our kitchen/lounge area. This year we decided to update our dining/living room areas with the same oak chevron. Our original supplier couldn’t help as said they no longer carried our product. A friend suggested we contact Kustom Timber. Although they don’t carry the product either they offered to have it custom made. It’s just been installed and it’s a perfect match. It looks amazing. Angus, Leila and the entire team are professional, friendly with exceptional attention to detail. Highly recommend.
Kustom Timber were fantastic, from initial consultation to install. They provided great assistance in selecting the appropriate boards to suit the property and through the install process were clever and diligent in the executions of the details. Greatly appreciate there work and the added value it has provided to the property. Highly recommend
We hunted in a lot of stores looking for black flooring as part of a renovation. We then finally found Kustom Timber and their product is perfect. They came around to measure and even the company's founders personally assisted with the order. It's now been laid in what is about to be the new dining room and everyone who sees the floor loves it. Top quality and top service.